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Ista d+ won’t connect /ista may not be configured

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Hi, trying to get ista d+ to connect via ENET cable on my f10, finally got the software downloaded and seemingly running ok, inputted my vin etc , came up with the car , however when I’ve connected and switched the ignition on, I’ve gone through the process of connecting the cable , all seemed ok but doing a vehicle test it says can’t connect etc, I’ve enclosed a few screenshots if it helps, any info would be me massively appreciated also ista version etc 





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