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F30 idrive keeps rebooting

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I am working on an F30 2014 with a 6.6" idrive issue. It keeps rebooting after 3 minutes, not randomly but every time. It seems like it is trying to do something and then it crashes and reboots. I won't be able to run a software update since by the time I get into the menu it will have rebooted.

I would like to do a factory reset. Is this possible by pressing a few buttons before it has a chance to reboot?

AA gold warranty said they don't cover it, i may have made a mistake saying it was the sav nav screen. I will try calling them again and say it seems to be a power fault.

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