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Crikey18

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Crikey18 last won the day on November 15

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About Crikey18

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  1. Crikey18

    N47 engine issues

    This is them: https://find-and-update.company-information.service.gov.uk/company/01695666 and this is their parent company: https://find-and-update.company-information.service.gov.uk/company/06099813
  2. Crikey18

    N47 engine issues

    I'm not sure - where would I find that? The company is Barons Automotive Ltd, and it is owned by Group1automotive, which also owns various other brands, like Chandlers
  3. Crikey18

    N47 engine issues

    666?
  4. Crikey18

    N47 engine issues

    Thank you very much indeed Wozza! I'm confident the evidence is crystal clear now, it's just a matter of negotiation. Had Barons BMW acted professionally and with integrity, they would have avoided what is to come.
  5. Crikey18

    N47 engine issues

    To be frank, I find their behaviour foolish. A proactive and reasonable approach towards customer service by the dealership would have avoided what is now going to cost an absolute fortune. This is in addition to the report of warranty fraud to BMW UK HQ, (the dealership were reimbursed for repainting 4 doors, and none of the doors were repainted. Instead, just 3 doors had a localised spot repair done to the paint corrosion (common warranty defect). The dealership were reimbursed for repainting all 4 doors. The car is at another dealership now, and a PDI paint depth gauge will clearly show what work was actually done to the car.
  6. Crikey18

    N47 engine issues

    In which case, the decision to not offer a loan car was based more on emotion, than on maintaining good business practices and providing good customer service to an unfortunate BMW owner, whose car was subject to the global EGR cooler recall. Terrible brand representation by that dealership in my opinion.
  7. Crikey18

    N47 engine issues

    Unfortunately, yes, if I have any hassles from here on in, I feel comfortable with selling the story to Honest John of the Telegraph, and simply giving them the facts and evidence I have, plus that of a forensic engineer.
  8. Crikey18

    N47 engine issues

    It is true that the EGR cooler recall and DPF replacement will have been allocated a BMW UK HQ warranty level labour rate, not retail rate, but never the less, the cost of a loan vehicle, during an EGR cooler recall job, would have been attributed to the warranty claim and, as far as I know, paid for by BMW AG...no?
  9. Crikey18

    N47 engine issues

    The engine it's self has only done circa 70,000 miles if I recall correctly, as it was replaced by BMW under warranty in 2014 or 2015 before I owned the car.. it looks a bit excessive to me, that amount of residue..
  10. Crikey18

    N47 engine issues

    And refused a loan car by Barons BMW Hindhead. I performed a subject access request on Barons, and it revealed an internal email between two managers, discussing fabrication of an excuse to give me as to why they would not give me a loan vehicle to use (they said corona virus / contamination etc). Barons BMW Hindhead also used the excuse of corona virus, when I asked them why they had not test driven my car after it had been with them for 73 days (after EGR cooler replacement, DPF replacement and substantial 15 hours of idling). The internal email described me as a 'pain in the ass' - and I guess, this is truly the way that they feel about customers like me who insist on things being done properly, and insist on written agreements being adhered to.
  11. Crikey18

    N47 engine issues

    Thank you! I'm pleased to finally be progressing with this, I have been without my BMW since March 9th 2020 (8 / 9 months)
  12. Crikey18

    N47 engine issues

    That is the kind of incomplete combustion residue which gets generated by the engine when it is idled for 15 hours (which it was, by Barons Hindhead, as confirmed by my OBD2 GPS telemetry tracker - data export provided to me by my insurer). All in all, incompetence and negligence, in my opinion.
  13. Crikey18

    N47 engine issues

    UPDATE: Coopers BMW Reading found a screw inside cylinder 3 of my engine. It's a self tapper, same type as used in workshop metal roofing. I am told by a forensic engineer, based on the evidence and photos, that it could only have entered the cylinder via the manifold whilst components were removed in order to carry out DPF replacement and EGR cooler recall replacement whilst the car was at Barons Hindhead BMW. Photos attached are from Cooper BMW Reading.
  14. Crikey18

    N47 engine issues

    You have the wrong end of the stick buddy..
  15. Crikey18

    N47 engine issues

    Oh ok thank you Matthew, this sounds like it would take the same sort of time in labour at the BMW dealership.. I am considering having the engine run and rev'd, and then oil sample tested for the types of metal which are used in the bearings.. if the results suggest that the bearings have worn substantially (since having the oil and filters changed only 3000 miles ago) then this may be enough evidence to go to the ombudsman / court with / enough to encourage the original garage (Barons BMW Hindhead) to take responsibility. What are your thoughts?
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