I reported an incident last year I captured on dashcam, I followed it up with a complaint because of no contact from them.
I received a call from a Sergeant who was very nice and went on to explain (off the record) as we were chatting that on the particular day in question they had something like 19 officers on duty covering the whole of the district, 4 were tied up at an arson where someone had died, 2 were @ a serious RTA etc.
I was miffed as they promote the public doing there job for them etc. and the footage I sent was clear, concise and had damning evidence of a crime but I guess they just have to prioritise.
I have no issue with them prioritising things and dealing with the more serious crimes as opposed to inured assets (cars/vans)
In fact I've just had email from the SYP alerts thing asking which 2 things I would vote for to be prioritised out of the below!!
So I understand they can only do so much.