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Problem with playing music through USB Stick

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Hi All, I own a 2017 BMW XDrive 5.30D Auto Tourer. I have been trying to play music through the USB port but with no success. The audio file on the stick are MP3 and M4A format. The stick has been formatted with FAT32. When I plug the USB into the port it comes up with this message "No playable tracks found on connected device".


I would welcome an suggestions as what to do?


Thanks in advance,



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