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Steveo1

Comfort access and your insurance

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Hi All

 

Had a flick through YouTube last night and found a video of a guy buying a new BMW M2 and in the video the salesman mentions the fact some insurance companies are loading premiums if the car is fitted with comfort access due to security concerns. 

 

Have any of you guys found this, I have comfort access on mine but haven’t had my premium loaded. 

 

To to be honest it’s the first option I tick as I don’t see the point of keyless start without keyless entry. 

 

Cheers Steven

 

Edited by Steveo1

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From your number plate they should be able to see what options are ticked. I never declared a towbar fitted to mine, first time I haven't and it got replaced without issue follow rear end bump.

 

Keyless entry only works if the keys are within a close distance of the car.......so.....You secure your keys in a locked house. If the car gets stolen and you have both sets of keys there shouldn't be an issue, as you have taken the required steps and you have lost out to a specialist thief. A thieving scumbag who no doubt would have taken the car regardless or not of it having comfort access. If they want it bad enough they will take it.

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22 hours ago, 535i Andrew said:

From your number plate they should be able to see what options are ticked. I never declared a towbar fitted to mine, first time I haven't and it got replaced without issue follow rear end bump.

The insurance companies don't check for options fitted to cars, not at the quote stage anyway. Not all manufacturers have the ability to check a VIN for options, it's actually quite rare.

Your towbar being paid for by an insurance claim is different to an insurer assigning a higher risk to a vehicle because it has a certain factory fitted option. I presume your towbar was fitted by BMW as part of an option so is covered under your standard insurance, however you won't have paid more for your insurance as a result of it being fitted despite the higher risk/potential payout.

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Admiral always ask for factory fitted options before they will quote. When I purchased my F11 I had a shed load of extras on it and spent two hours on the phone to them at car changeover time.

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None of my insurers have ever asked for factory fitted options, only owner modifications or additions. (Direct Line this year and they don't ask either).

Edited by Boba

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I'm insured with Admiral on both the BMWs and was never asked what factory options were fitted. They want to know if any modifications were made post factory and I declare my DIY fitted towbar but nothing else.

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I am with Admiral and like above they didn't ask for anything regarding fitted options.    To be fair I did not really give them a chance too as I was spewing about my premium doubling when changing to the F11 from the E61 :D

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Guys, I have been with Admiral Multicar for some while. Every time I have changed a car with them, which is quite often as I have the whole family on the insurance, they specifically ask me about factory fitted optional extras, over and above the cars standard specification. At first I drilled them on this as I have never had it before with any other insurance company. They referred me to their website and told me to read a certain section. I spoke to a manager and in his words, he said, what we need to know is, if you ordered this car in its basic format, what extras have you had fitted to your car in the factory. He referred me to this section:

 

Modifications  - Any changes to your cars standard specification, including accessories and additional parts; optional extras and after market alterations; trade related changes and parts. These include, but are not restricted to, cosmetic and/or performance changes or changes related to your business or profession.

 

I escalated again within Admiral and they kept saying the same this. Testament to this is, every time I discuss renewal, or change a car on the insurance, they ask me this question without fail. I must have changed cars at least ten times in the time I have had the Admiral cover.

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If you didn't buy the car new, how do you know what the options are? I'm insured with Admiral and haven't been specifically asked about factory fitted options.

The section on their website quote which asks about modifications is this and comfort access is neither a cosmetic nor performance change;

image.thumb.png.b1bebcca6edea0751f4e7da8338225e3.png

 

 Interestingly if you click yes the list of tickboxes is quite significant, but many of them are neither cosmetic nor performance enhancing.

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9 hours ago, nashdm2 said:

Guys, I have been with Admiral Multicar for some while. Every time I have changed a car with them, which is quite often as I have the whole family on the insurance, they specifically ask me about factory fitted optional extras, over and above the cars standard specification. At first I drilled them on this as I have never had it before with any other insurance company. They referred me to their website and told me to read a certain section. I spoke to a manager and in his words, he said, what we need to know is, if you ordered this car in its basic format, what extras have you had fitted to your car in the factory. He referred me to this section:

 

Modifications  - Any changes to your cars standard specification, including accessories and additional parts; optional extras and after market alterations; trade related changes and parts. These include, but are not restricted to, cosmetic and/or performance changes or changes related to your business or profession.

 

I escalated again within Admiral and they kept saying the same this. Testament to this is, every time I discuss renewal, or change a car on the insurance, they ask me this question without fail. I must have changed cars at least ten times in the time I have had the Admiral cover.

 

I hear you Dave, this hasn't been my experience though having a multicar policy with them for the past year and a single car policy 3 years ago. 

 

Just on another note, do you shop around at each renewal? My experience of the market, Admiral included, is that you are likely to get cheaper insurance elsewhere. Insurance and loyalty benefits just don't go together.

Edited by Matthew Ashton

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1 hour ago, Matthew Ashton said:

 

 

Just on another note, do you shop around at each renewal? My experience of the market, Admiral included, is that you are likely to get cheaper insurance elsewhere. Insurance and loyalty benefits just don't go together.

 

As an aside this is technically known as "dual pricing". Many will probably begin to see new quotes in the next year or two actually increase, at the same time quotes for current customers should begin to come closer to  new customer prices.

 

Mainly this has been driven by ABI and BIBA putting in guidelines for their members that essentially mean an end to ripping off "loyal" customers. Add to this is the investigation by the FCA into the industry about dual pricing.

 

I do know of a few insurers already taking steps, in a majority this has taken the viewpoint of additional discounts for multiple products above new customers or more subtle less obvious things whereby insurers have reduced the level of discount for new customers (one insurer has reduced theirs by 50% essentially for new customers online), other aspects are equally disguised as ones taking financing deals will get different APR rates depending on being a new or current customer, the new customers APR rate is approx 5% higher for reference with that insurer.....

 

I suppose I fall into the not shopping around category due to my claims history and cba shopping around, my other frustration is that I refuse to deal with Indian call centres as I just end up angry and frustrated.

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Strange. I’ve been with Admiral for years and changed cars three times and they’ve never asked this.

 

When I wrote my Alfa off, they were fantastic. In fact, they struggled to value it. It had every available extra fitted and between us we trawled autotrader, pistonheads and a few others and eventually agreed on a value with some help from an Alfa specialist!

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21 hours ago, nashdm2 said:

Admiral always ask for factory fitted options before they will quote. When I purchased my F11 I had a shed load of extras on it and spent two hours on the phone to them at car changeover time.

 

Must just be you Dave, another Admiral multicar policy holder without rhyming off everything My car or my wife's car had nailed to it when it left the factory.

 

Admiral have been very good but I need to shop around next year.

 

On 05/11/2018 at 12:01, AndyM said:

 

Your towbar being paid for by an insurance claim is different to an insurer assigning a higher risk to a vehicle because it has a certain factory fitted option. I presume your towbar was fitted by BMW as part of an option so is covered under your standard insurance, however you won't have paid more for your insurance as a result of it being fitted despite the higher risk/potential payout.

 

Yes, that's a good point. Factory fitted, some options won't affect the risk of the car but will increase payout, another £1k in case of my claim for the towbar.

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3 minutes ago, 535i Andrew said:

 

Must just be you Dave, another Admiral multicar policy holder without rhyming off everything My car or my wife's car had nailed to it when it left the factory.

 

Admiral have been very good but I need to shop around next year.

 

 

Yes, that's a good point. Factory fitted, some options won't affect the risk of the car but will increase payout, another £1k in case of my claim for the towbar.

 

Admiral dropped my renewal by £180 last month to match an alternative. Still, not a cheap car to insure, but one of life’s little big luxury’s and all that!

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This is all very strange, thanks for the replies guys.

 

Matthew, yes I do shop around. What I do each year is run all the cars through a compare site, then armed with that output I have a call with Admiral and they match or beat each of the closest like for like prices. I also have my home insurance with them. They do seem very keen to keep me, so, I just roll with it.

 

With regards to the "optional extras" mularkey it is very strange that others do not get the same questions I get. AndyM, I have given this some thought, if you get a used car insured with them, how do you know what is an optional extra on the car? 

 

I have a simple policy with any insurance policies and that is, don't give them any opportunities to refuse a claim over a technicality. A claims handlers job is to find a loophole to refuse the claim. Might be a bit synical, but it wonks.

 

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7 minutes ago, nashdm2 said:

With regards to the "optional extras" mularkey it is very strange that others do not get the same questions I get. AndyM, I have given this some thought, if you get a used car insured with them, how do you know what is an optional extra on the car?

I agree - it's a question I asked a few posts up! Without trawling through brochures which are very difficult to find and never officially then it's almost impossible for the layman to know what is standard and what is optional. If they refused a claim based on a factory fitted optional extra and the insured didn't know that it was optional as they bought the car used then I very much doubt that it would stand up against the insurance ombudsman.

 

The bit I screen grabbed from the Admiral website specifically says only Cosmetic or Performance changes. If they are adding further detail in at the point of producing the insurance certificate (and it's T&Cs) then that is very shady practice in my eyes.

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