Hi all, just joined to add my map mess to the party. Like others, I was stuck on 2017-3. From the BMW spec sheet (dealer only) for July 2017 it clearly stated that automatic updates (ota) are free for 3 years with up to 4 per year for the UK. USB updates are not foc and are for the entire region, in my case Europe.
But no update! And no booking for either service in my account with the connected drive portal.
Research on another forum suggested that the failure was at the factory though not necessarily Graz or Regensburg.
Connected drive and customer services told me that I had to purchase usb updates at £69. Dealer was clueless. I eventually made a formal complaint. Still no reply to that but after a few days the two services popped up in my connected drive account. Immediately, I had a nav message to say that there was an update available ota. Foolishly I chose to click later, or never reappeared so I went through the rigmarole of the usb update. All went well.
All this leads me to believe that for a range of late 2017 cars (2018 MY) the one vital service of ota updates was not added at the factory and as a concession this was added later with complimentary usb updates.
Oh and never say later to the map update message on your nav screen
Hope this helps others to be determined to obtain the service which is included and maybe bag a bonus foc